Last Updated: 03/03/205

At Chic Souq, we are committed to ensuring a smooth and timely delivery of your luxury beauty products. Our goal is to provide you with an excellent shopping experience from the moment you place your order to its final delivery.

Shipping Methods & Options

• Our Partner:
  We have partnered with OTO, an eCommerce delivery management company that provides access to multiple shipping methods within the Kingdom of Saudi Arabia.
• Your Choice:
  At checkout, you can select your preferred shipping carrier based on your location and delivery needs.

Delivery Timeframe

• Standard Delivery:
  Orders are typically delivered within 2–5 business days from the date of order confirmation.
• Please Note:
  Delivery times may vary depending on your location, order volume, or during special promotional periods.

Shipping Fees

• Calculation:
  Shipping fees vary based on your chosen shipping method and destination. The exact fee will be calculated and displayed during the checkout process.
• Transparency:
  You will see the shipping cost before finalizing your order, ensuring no surprises at checkout.

Handling Delivery Issues

• Individual Resolution:
  If you experience any issues with your delivery, please contact us immediately. We handle each case individually to ensure a satisfactory resolution.
• Contact Us:
  For any delivery concerns, reach out to our customer support via contact@chicsouq.com or call +966535784168.

Delivery Confirmation

• Tracking:
  Once your order is dispatched, you will receive a confirmation email containing tracking details.
• Stay Updated:
  Use the provided tracking information to monitor your order until it is delivered.

Important Notes

• Accurate Address:
  Please ensure that your shipping address is complete and accurate. Chic Souq is not responsible for delays or misdeliveries due to incorrect address details.
• High-Demand Periods:
  During holidays or promotional events, delivery times may be slightly extended. We appreciate your understanding in such cases.

Contact Information

If you have any questions regarding our delivery policy, please contact us:

• Email: contact@chicsouq.com
• Phone: +966535784168
• Address: Mieraj Mirza Al Naseem Dist., Makkah, Saudi Arabia, 24245

Thank you for choosing Chic Souq. We look forward to serving you with the best in luxury beauty care products.